tdBook

At tdBook ("we," "our," "us"), protecting your privacy and safeguarding sensitive healthcare information is a top priority. This Privacy Policy explains how we collect, use, store, and protect the personal data of healthcare providers, patients, and subscribers who use our appointment booking platform.

By using tdBook, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Healthcare Providers & Clinics

●Name, qualifications, specialisation, and professional details.
●Clinic/hospital name, address, and contact details.
●Availability schedules and consultation preferences.
●Subscription details and payment information.

b) Patients & Users

●Personal details: Name, age, gender, contact information.
●Appointment-related details: Bookings, cancellations, rescheduling.
●Medical details voluntarily shared during booking (reason for visit, medical condition, history, etc.).

c) Technical Data

●Device type, IP address, browser details.
●Usage data for performance and analytics.
●Cookies and tracking technologies for improving user experience.

2. How We Use Your Information

We use collected data for:

●Scheduling, managing, and updating appointments.
●Sending reminders, confirmations, and notifications.
●Enabling secure communication between patients and providers.
●Processing subscription payments and billing.
●Improving platform performance, user experience, and security.
●Complying with legal and regulatory requirements.

3. Data Security & Compliance

●We implement industry-standard encryption and security protocols to protect sensitive information.
●Patient health data is stored and processed in compliance with:
○HIPAA (Health Insurance Portability and Accountability Act) where applicable.
○GDPR (General Data Protection Regulation) for users in the European Union.
●Access to patient data is strictly limited to authorised healthcare providers.
●Regular audits and monitoring ensure ongoing data protection.

4. Data Sharing & Disclosure

We do not sell, rent, or trade your information. Data may be shared only in the following cases:

●With healthcare providers for appointment and care purposes.
●With third-party payment processors for secure transactions.
●With regulatory bodies, if required by law.
●With trusted service providers (e.g., hosting, analytics) under strict confidentiality agreements.

5. Patient Rights (GDPR & HIPAA)

Patients have the right to:

●Access their personal and health information.
●Request corrections to inaccurate data.
●Request deletion of data (subject to healthcare record retention laws).
●Restrict or object to certain data processing.
●Request a copy of their data in a portable format.

6. Data Retention

●Patient and provider data is retained only as long as necessary to provide services or comply with legal obligations.
●Appointment records may be retained for a minimum period as required under healthcare regulations.

7. Cookies & Tracking

●We use cookies to enhance user experience, track analytics, and remember preferences.
●Users may disable cookies in browser settings, but some features may not function properly.

8. Third-Party Services

●tdBook integrates with third-party services (e.g., SMS, email, WhatsApp, payment gateways).
●These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

●tdBook is not intended for use by children under 13 (or as defined by local law).
●Parents/guardians must provide consent for minors using the service.

10. Changes to Privacy Policy

●We may update this Privacy Policy periodically.
●Updates will be posted on our website/app, and continued use of tdBook constitutes acceptance.

11. Contact Us

For privacy-related questions, requests, or complaints, please contact:

TechDr – tdBook

privacy@tdbook.in